Privacy policy

Privacy Policy

Last Updated: November 11, 2025

At Lumikeepco, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase.

1. Information We Collect

When you visit or use our website, we may collect the following information:

Personal information, including your name, email address, phone number, and shipping address.
Payment and billing information necessary to process transactions.
Order details, including purchased products and transaction history.
Device information, IP address, browser type, and website usage data.
Communication records when you contact our customer support team.

2. How We Use Your Information

We use collected information to:

Process and fulfill customer orders.
Arrange shipping and delivery.
Process payments and refunds.
Provide customer service and support.
Improve our website, products, and shopping experience.
Detect and prevent fraudulent transactions.
Send order confirmations and important service updates.
Send marketing communications where permitted by law and subject to your preferences.

3. Sharing Your Information

We may share necessary information with trusted third-party service providers, including:

Shopify, which hosts our online store.
Payment processors.
Shipping and fulfillment providers.
Customer service and communication platforms.
Analytics and website performance providers.

We may also disclose information when required by law or when necessary to protect our legal rights.

We do not sell your personal information in exchange for money.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember shopping cart contents.
Improve website functionality.
Understand visitor behavior.
Analyze website traffic.
Support marketing and advertising activities.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect some website functions.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Exercise applicable privacy rights under local regulations.

To submit a privacy-related request, contact us using the email address below.

7. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites. We encourage visitors to review their privacy policies before providing personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.