Shipping policy

Shipping Policy

Last Updated: November 11, 2025

Thank you for shopping at Lumikeepco. We are committed to processing and delivering your orders as efficiently as possible.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons or periods of high demand, processing times may be extended.

2. Shipping Time

Estimated delivery times vary depending on the destination and shipping method.

Typical estimated delivery times:

  • United States: 5–12 business days.

  • United Kingdom: 5–12 business days.

  • Canada: 7–15 business days.

  • Australia: 7–15 business days.

  • Other international destinations: 7–20 business days.

These delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

3. Shipping Fees

Available shipping methods and applicable shipping charges will be displayed at checkout before payment.

Any additional shipping fees will be communicated during the checkout process.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow 24–72 hours for tracking information to become active.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your shipping address, please contact us immediately at support@lumikeepco.com.

We cannot guarantee address changes once an order has entered the shipping process.

6. Lost or Delayed Packages

Although we work with reliable shipping partners, occasional delivery delays may occur.

If your package appears to be lost or has not arrived within the estimated delivery period, please contact our customer support team.

We will investigate the issue and assist you accordingly.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import charges.

8. Contact Information

For shipping-related questions, please contact:

Lumikeepco Customer Support

Email: support@lumikeepco.com

Website: https://lumikeepco.com/