Refund policy

Refund and Return Policy

Last Updated: November 11, 2025

At Lumikeepco, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you have any concerns about your purchase, our customer support team is here to help.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Items must be unused and in their original condition.

  • Products should be returned with their original packaging and accessories.

  • Proof of purchase or order confirmation must be provided.

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. How to Request a Return

To initiate a return, please contact us at:

Email: support@lumikeepco.com

Please include:

  • Your order number.

  • The item you wish to return.

  • The reason for the return.

  • Photos or other relevant information, if applicable.

Our customer support team will review your request and provide return instructions.

Please do not send items back without receiving return authorization.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Include your order number and clear photos of the issue. We will review your case and arrange an appropriate solution, which may include a replacement or refund.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed. Additional time may be required by your bank or payment provider.

5. Return Shipping Costs

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

7. Contact Us

If you have any questions about returns or refunds, please contact:

Lumikeepco Customer Support

Email: support@lumikeepco.com
Website: https://lumikeepco.com/